Refund Policy
At ThreatCrafted, we strive to provide exceptional cyber threat intelligence services that meet your needs and expectations. However, we understand that circumstances may arise where a refund is necessary.
Eligibility for Refunds
Refunds can be requested under the following conditions:
- You have purchased a subscription or service and are dissatisfied due to a significant failure in service delivery.
- Your request for a refund is made within 30 days of the original purchase date.
How to Request a Refund
If you believe you qualify for a refund, please follow these steps:
- Contact our support team at [email protected] with your order details.
- Provide a brief explanation of your reason for requesting a refund.
- Our team will review your request and respond within 5 business days.
Refund Process
If your refund request is approved, the amount will be processed and credited back to your original payment method within 7-10 business days. Please note that processing times may vary depending on your financial institution.
Non-Refundable Items
Certain purchases are not eligible for a refund. These include:
- Services that have already been partially or fully rendered.
- Promotional offers or discounted items.
Changes to This Policy
ThreatCrafted reserves the right to modify this refund policy at any time. We will notify customers of any changes through our website or via email.
Contact Us
If you have any questions or concerns regarding our refund policy, please do not hesitate to reach out:
- Email: [email protected]